Age limits and safety
CasinoJoy is intended only for 18 years old and over. Minors are prohibited from creating an account or playing on any CasinoJoy service. Accounts are created through identity verification, which helps enforce age limits.
Player safety is our priority. CasinoJoy uses 256-bit SSL encryption to protect personal and financial information in all transactions.
Limiting play and self-exclusion
CasinoJoy offers several tools to manage your gaming. You can set daily, weekly or monthly deposit limits to restrict the amount you play. These limits can be changed in your account settings.
Self-exclusion is available to players who want to take a break from gambling. When you activate self-exclusion, access to your account and play is blocked for a period you choose. Self-exclusion is an effective way to prevent impulsive gambling.
- Setting daily deposit limits
- Setting loss limits
- Setting the timing of gaming session management
- Self-exclusion for a short or long period
Responsible gambling signs and warnings
It is important to recognise the signs of responsible gambling and know when gambling becomes a problem. If gambling is negatively affecting your finances, relationships or mental health, it is time to seek help.
Warning signs include borrowing money to gamble, playing in secret from friends or family, continuing to play to recover losses, and gambling affecting work or school interest.
- Uncontrolled continuation of gambling
- Concealing money losses
- Attempts by individuals to stop gaming fail
- Gaming prioritised over other activities
- Gaming to relieve stress or mental distress
Local help and support services
If you suspect gaming has become a problem, take care of your own rights and seek professional help. Many organisations offer counselling, support and treatment for gaming problems. Services are often free and confidential.
In Finland, counselling and support resources are available to help people suffering from gaming problems and their families. These services can offer therapeutic support, peer support groups and practical advice.
- Professional advisors and therapists
- Peer support groups with other players
- Family advice and family support
- Crisis helplines and support lines
- Online support and advice resources
CasinoJoy's responsible gaming tools
CasinoJoy is committed to providing players with the tools they need to game responsibly. In your account settings you can easily access various limits and management tools.
For more information about CasinoJoy's responsible gaming policy and available tools, contact customer support. The team is available 24/7 to answer your questions and help you manage your gaming.
FAQ
What is the minimum age to play at CasinoJoy?
CasinoJoy is intended only for 18-year-olds and older. Gaming by minors is prohibited and accounts are created through identity verification.
How can I set a deposit limit?
You can set deposit limits in your account settings. You can choose daily, weekly or monthly limits and change them at any time.
What happens if I enable self-exclusion?
When you activate self-exclusion, access to your account and play is blocked for a period you choose. This is an effective way to prevent impulsive gambling.
Where can I get help with a gambling problem?
In Finland, several services are available for treating gaming problems. These include counselling, therapeutic support and peer support groups. Professional organisations often provide free and confidential services.
Who should I contact if I have questions about responsible gaming?
CasinoJoy's customer support is available 24/7. You can contact us via live chat or email. The team will help you with responsible gaming questions and how to use the tools.
